Privacy Policy
At Moirae, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and disclose your information when you visit our online store or interact with us in any way.
By using our website, you agree to the practices outlined in this policy.
1. Information We Collect
We collect the following types of information to provide you with the best experience:
• Personal Information: When you place an order or create an account, we may collect your name, email address, phone number, billing and shipping address, and payment details.
• Transaction Information: Details of the products you purchase, shipping information, and the transaction history.
• Device Information: We automatically collect data about your device (IP address, browser type, time zone, etc.) through cookies and other tracking technologies when you browse our store.
• Marketing Information: Information you provide when you subscribe to our newsletter or engage with promotional content.
2. How We Use Your Information
We use your information to:
• Process Orders: Fulfil and deliver your purchases, process payments, and provide customer service.
• Improve Our Website: Analyse and improve the performance and design of our website.
• Marketing and Communication: Send you updates about new products, promotions, and other news related to Moirae, with your consent.
• Fraud Prevention: Help detect and prevent fraudulent activity on our platform.
3. How We Share Your Information
We do not sell or rent your personal information to third parties. However, we may share your information with:
• Service Providers: Third-party vendors (such as payment processors, shipping companies, etc.) that help us run our business.
• Legal Requirements: If required by law or in response to legal requests.
4. Cookies and Tracking Technologies
We use cookies to enhance your experience on our site by remembering your preferences and understanding how you interact with us. You can manage or disable cookies through your browser settings, but this may affect your shopping experience.
5. Data Retention
We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.
6. Your Rights
You have the right to:
• Access and Correct: Request access to or correction of your personal information.
• Withdraw Consent: Opt-out of marketing communications at any time by clicking “unsubscribe” in our emails.
• Delete Information: Request deletion of your personal data, subject to legal obligations.
7. Security
We take reasonable measures to protect your personal information from unauthorised access, loss, or misuse. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee the absolute security of your data.
8. Changes to This Privacy Policy
We may update this policy from time to time. Any changes will be posted on this page, with the updated effective date at the top of the policy.
9. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
💌 hello@shopmoirae.com
📞 +012 797 9350
📮 B2-2-3, Solaris Dutamas, No. 1, Jalan Dutamas 1, 50480 Wilayah Persekutuan, Kuala Lumpur, Malaysia.