Terms Of Service

These Terms of Service (“Terms”) govern your access to and use of our website, products, and services. By accessing or using our website (www.shopmoirae.com) or purchasing our products, you agree to these Terms. Please read them carefully.

 

1. General Information

Moirae (“we,” “our,” or “us”) is a Malaysia-based fashion brand offering high-quality fashion items. By using our website or purchasing from us, you agree to comply with these Terms and all applicable laws and regulations.

 

2. Eligibility

To use our services, you must:

• Be at least 18 years old or have permission from a parent or guardian.

• Provide accurate and complete information when making a purchase.

3. Product Information

We strive to ensure that product descriptions, images, and pricing are accurate. However, we cannot guarantee that all details are error-free. Colours and appearances may vary due to device displays.

4. Orders and Payments

4.1 Order Acceptance

We reserve the right to refuse or cancel any order at our discretion, including but not limited to:

• Suspected fraudulent transactions.

• Incorrect product information or pricing.

• Inventory shortages.

4.2 Payment

All payments must be completed at checkout. We accept:

• Local Debit Cards & Credit Cards (Visa & Master)
• FPX
• E-Wallets (MAE, GrabPay, ShopeePay, Boost, Mcash)
• Buy Now Pay Later (Atome, Grab PayLater)

4.3 Pricing and Taxes

Prices are displayed in MYR and may include applicable taxes, unless otherwise stated. Shipping costs, where applicable, will be added during checkout.

 

5. Returns and Refunds

Moirae does not allow refunds. For details about our return policy, please refer to our Return & Exchange Policy.

 

6. Shipping and Delivery

We aim to process and ship orders within 3-7 business days.

Delivery times may vary based on location and shipping provider. Moirae is not responsible for delays caused by the shipping provider, customs, or unforeseen circumstances.

7. Intellectual Property

All content on our website, including text, images, logos, and designs, is owned by Moirae or its licensors and is protected under intellectual property laws. Unauthorised use or reproduction is prohibited.

8. User Conduct

By using our website, you agree not to:

• Engage in unlawful activities.
• Interfere with the functionality of our website.
• Post or share malicious or offensive content.

 

9. Limitation of Liability

Moirae is not liable for:

• Indirect, incidental, or consequential damages arising from the use of our website or products.
• Any losses caused by unauthorised access to your account.
• Delays, damages, or losses caused by third-party shipping providers.

10. Changes to Terms of Service

We reserve the right to update or modify these Terms at any time. Changes will be effective upon posting on our website. Continued use of our services constitutes acceptance of the revised Terms.

 

11. Governing Law

These Terms are governed by and construed in accordance with the laws of Malaysia.

12. Contact Information

If you have questions or concerns about these Terms, please contact us at:

• Email: hello@shopmoirae.com
• WhatsApp/Message: +6012797 9350