Return & Exchange

At Moirae, we strive to provide exceptional products and experiences. If you’re unsatisfied with your purchase, we offer a simple return process within the guidelines below.

 

Eligibility for Returns

We accept returns within 14 days of receiving your order. To be eligible, your item must be:

• In its original condition—unworn, unused, and undamaged.

• With all tags attached and in its original packaging.

• Accompanied by the receipt or proof of purchase.

 

How to Start a Return

To initiate a return, please contact us:

WhatsApp/Message: +6012 797 9350
Email: hello@shopmoirae.com

Once your return request is approved, we will provide instructions on how and where to send your package.

Returns should be sent to the following address:

B2-2-3, Solaris Dutamas, No. 1, Jalan Dutamas 1, 50480 Kuala Lumpur, Malaysia.

(Note: Items returned without prior approval will not be accepted.)

For any questions regarding returns, feel free to reach out via WhatsApp or email.

 

Damages or Issues

If your item arrives damaged, defective, or incorrect, please contact us immediately. We’ll address the issue and make it right.

Non-Returnable Items

Certain items are not eligible for returns, including but not limited to:

• Custom or personalised items (e.g., altered or tailored pieces).

• Intimate apparel (e.g., lingerie).

• Accessories or items sold as part of a set that must be returned in full.

• Sale or discounted items.

• Items marked as final sale at the time of purchase.

If you have questions about a specific item’s eligibility for return, please get in touch with us.

 

Exchanges

To exchange an item, please return the original item first. Once the return is approved, you can place a new order for the item of your choice.

 

Refunds

At Moirae, we do not offer refunds. Approved returns may be eligible for store credit, which can be used toward future purchases.